Remote Quality Assurance Analyst

As a Remote Quality Assurance Analyst, you will monitor and evaluate the quality of customer interactions, internal processes, and service delivery to ensure compliance with company standards. You will analyze performance data, provide actionable feedback, and help implement improvements that enhance overall service quality. This role is perfect for analytical thinkers who are passionate about maintaining high standards. Full training is provided.

• Monitor and evaluate customer service interactions across all channels for quality and compliance
• Develop and maintain quality scorecards and evaluation criteria
• Analyze trends in customer feedback and identify areas for improvement
• Provide constructive feedback and coaching recommendations to team leads
• Prepare detailed quality reports and present findings to management
• Collaborate with training teams to develop materials addressing common quality gaps

• Bachelor's degree in business, communications, or related field preferred
• Strong analytical and critical thinking skills
• Excellent attention to detail and ability to identify patterns
• Good written and verbal communication skills
• Proficiency with spreadsheets, reporting tools, and data analysis
• Ability to provide constructive, objective feedback
• Previous quality assurance or customer service experience is a plus

We are proud to be consistently recognized as one of the world's best places to work, a champion of diversity and a model of social responsibility. We are currently ranked the #1 consulting firm on Glassdoor's Best Places to Work list, and we have maintained a seat in the top four on Glassdoor's list for the last 12 years. We believe that diversity, inclusion and collaboration is key to building extraordinary teams.

We are publicly recognized by external parties such as Fortune, Vault, Mogul, Working Mother, Glassdoor and the Human Rights Campaign for being a great place to work for diversity and inclusion, women, LGBTQ and parents.